In an effort to be as green as possible, we recycle and reuse shipping boxes.
Standard Shipping
- Orders may be shipped via USPS 1st Class, Parcel Post, UPS, FedEx Smart Post*, or FedEx depending on weight of item.
- Once orders ship, estimated delivery is between 3 - 10 business in the continental US
International Shipping
We do not offer International Shipping at this time.
Shipping Times
Packages are typically shipped out within 1-2 business days (M - F) following receipt of the order. We will contact you if there are any issues with your order. You will receive a shipping confirmation by email once your package has shipped.
Remember that USPS Delivery Confirmation is NOT a tracking # and the USPS quite often only scans the package once it has been delivered. The USPS site may have limited information, if any, about your package. The USPS just has not scanned it into the mail stream - and may not until they deliver it to you, as they are not required to scan it until they deliver it.
If you have questions about your order, or when it was shipped, please email us and we will do our best to help you locate it.
However, once your package has been shipped, we are not responsible for it. PLEASE purchase insurance, as we are NOT responsible for damaged, lost or misdirected packages. We cannot guarantee how quickly the USPS/FedEx will deliver your package to you.
Refused Packages/Insufficient Address
Items that are refused, "returned to sender" or lack sufficient address information to be delivered (unless our error), will be processed like a return, including any restocking fees and all applicable shipping costs (initial and return) will be deducted.
Order Changes and Cancellations
Due to our fullfillment process, we are unable to make changes or cancel orders once they have been placed. If you need to make changes, please contact us. If your order has not entered the shipping process, we will try to help! If we are unable to adjust your order, you are welcome to return any items that you do not want per our above return policies.
Defective Items
Although both the manufacturer and our shipping staff attempt to check each item for any defects, occasionally items may have a defect. Defective products are usually exchanged or repaired direct by the product manufacturer. If you are not sure how to contact the manufacturer of the product you purchased, please email us.
